lighting optimized

Support Resources

Troubleshooting

No light from LED tube(s) when powered on
Circuit breaker detects a fault condition when light switch turned on
Only half of the LED tube is lighting up
All other issues

No Light from LED tube(s) when powered on

Cause: LED Tube installed backwards
Remedy: Ensure lamp is installed with label nearest the wired (powered) end of the fixture

Cause: Fixture wired improperly or loose connections exist
Remedy:

  • Check wiring with schematic in provided installation instructions
  • Check wire-nuts for loose connections
  • Check lampholder(s) at powered end of fixture to ensure both lamp pins are receiving 120-277VAC
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Circuit breaker detects a fault condition when light switch turned on

Cause: Shunted Lampholders installed
Remedy: Replace existing lampholders with included replacement non-shunted lampholders. Follow installation instructions.

Cause: Fixture wired improperly
Remedy:

  • Check wiring with schematic in provided installation instructions
  • Check wire-nuts for loose connections
  • Check lampholder(s) at powered end of fixture to ensure both lamp pins are receiving 120-277VAC
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Only half of the LED tube is lighting up

Cause: Faulty LED tube
Remedy: Contact toggled (1-844-864-4533)

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All other issues

Cause: Unknown
Remedy: Contact toggled (1-844-864-4533)

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